Last updated: October 26, 2026
Requests and appointment confirmation
Submitting an online form is an unpaid request. A requested date and arrival window are preferences only; they are not a reservation or confirmed appointment. D-Ruby reviews the request, service address and schedule. If the request can be accepted, D-Ruby will confirm the exact appointment time and any distance-based travel fee before asking for payment.
Service call and diagnosis
The service call and on-site diagnostic fee is CAD $70, with no HST charged. This fee is payable for the accepted service visit whether or not you proceed with a repair. Any distance-based travel fee for your address is disclosed and agreed before an appointment is confirmed. No payment is due when you submit a request.
Payment, receipt and confirmation
After owner approval of the requested exact appointment time and travel fee, D-Ruby will provide payment instructions and the applicable deadline. Payment is due within 24 hours after that approval. A payment receipt confirms payment only and is distinct from an appointment confirmation. The appointment is confirmed separately after payment is verified. Do not treat a submitted request, payment notice, or transfer screenshot as an appointment confirmation.
Repair estimates and approval
Diagnosis findings are explained and a written estimate for parts and labour is provided where repair work is proposed. Repair work begins only after you have reviewed and approved the estimate. You may decline the repair; the service call and diagnostic fee remains payable for the completed visit.
Warranty
Completed repairs include a 30-day parts and labour warranty for the same repaired fault, subject to the terms stated on the invoice. It does not extend to unrelated faults or conditions outside the repair performed.
Cancellation and rescheduling
Please contact D-Ruby as soon as possible to cancel or request a change. D-Ruby will review cancellation and refund requests fairly and manually, considering the service actually provided and any applicable legal requirements. If D-Ruby cancels or cannot provide a paid service, verified payments for service not provided will be reviewed for refund. No fee is forfeited for a service that was not provided. This website does not initiate bank transfers.
Contact
Questions about these terms? Call 506-871-8564 or email Info@D-rubysolutions.com.