Last updated: October 26, 2026
Who we are
D-Ruby Solutions Inc. is a household appliance repair business based in Moncton, New Brunswick. For questions about this policy or a privacy request, contact us at 506-871-8564 or Info@D-rubysolutions.com.
Information we collect
When you submit a service request or communicate with us, we may collect your name, phone number, email address, service address, appliance type and details, the symptoms you describe, appointment preferences, and photos or documents you choose to upload. If you use the website message feature, we process the messages and contact details you provide. If a payment is made, we may retain payment confirmation details such as a transfer reference. We do not collect or store your bank account or card numbers through this website.
How we use information
We use these details to review and respond to repair requests, assess service location and scheduling, provide estimates and invoices, complete repairs and warranty service, process and verify payment records, and answer questions. We also use information to maintain the security and operation of our website and comply with legal obligations.
Service providers and disclosure
We do not sell personal information. We may use service providers that are necessary to operate the website and deliver services, including website hosting, email delivery, maps and address or route calculations, and Google integrations where enabled. Those providers may process information under their own terms and privacy practices. We may disclose information where required by law or necessary to protect rights, safety, or the integrity of our services.
WhatsApp is an optional contact channel. If you choose to message us through WhatsApp, your message and related information are processed by WhatsApp/Meta under their own privacy terms. You can instead call or use the booking form.
Retention and safeguards
We keep information only as long as reasonably needed for the service relationship, warranty support, accounting and tax records, legal requirements, or resolution of a concern. We then securely delete or de-identify it where practical. We use reasonable administrative and technical safeguards appropriate to the information, but no online transmission or storage can be guaranteed completely secure.
Cookies and analytics
Essential storage may be used for website functions, such as retaining a customer message conversation on your device. Analytics will only operate if enabled with the applicable measurement configuration and consent controls. This policy does not represent a privacy compliance certification.
Your choices and rights
You may request access to personal information we hold about you and ask us to correct inaccurate information or delete information where appropriate. Contact us using the details above. We will review and respond to requests subject to applicable legal, contractual, and record-retention requirements. You may also raise a concern with the Office of the Privacy Commissioner of Canada.